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  You are here: Home » Shop » Shipping Policy

Shipping Policy

We ship through out Canada and The U.S.A. at exact shipping costs.
Old Time Confections does not make money on the shipping it is simply  passed onto you exactly what we were charged you will be charged.
We do our best to keep shipping down to be maximum 10% of the value of the order.

Shipping tends to be very expensive on little shipments so we
will send smaller orders out but an order placed that is under the $500.00 you will find that the shipping works out to be quite costly  minimum shipping
is $25.00 no matter how small the order is.

Pop can only ship via pallet/skid, therefore you need to make the order worth the cost of shipping via truck.

We are not responsible for any goods that  arrive melted or broken it is on the risks of the candy business. With that said we will do everything to be sure that things are packed in such a way that they should arrive safe with proper care from the courier company. If damages are such that you want to try to make a claim to the courier company then you will need to submit a picture to us and your complaint in writing the same day that your goods are received, you will also need to keep the product so that it can be examined by the courier company. We nor the courier company can be responsible for something that happens once in your store.  The credit once we receive it from the courier company will be applied to your next order.  In the event that the courier company turns down the claim, then we are not responsible.  Please take picture, keep the product and send your tracking number and copy of invoice and cop of the products of issue to customerservice@canpar.com

We recommend that you order your chocolate in early spring and late fall and not in the middle of July but if  you do order in the middle of a heat wave you will have to pay extra for cold gel packs and you will have all the risk on yourself.

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